How may we assist you?

A resortist knows that with the right army, Las Vegas can be conquered. From bookings to recommendations, our concierge service can help you make the most of your visit.

Reservations
<ul>
<li><a href="https://mandalaybay.mgmresorts.com/en/restaurants.html">Dining reservations</a></li>
<li><a href="https://mandalaybay.mgmresorts.com/en/entertainment.html">Show, event and concert tickets</a> </li>
<li>Nightclub table and bottle service</li>
<li><a href="https://mandalaybay.mgmresorts.com/en/amenities/beach.html">Pool cabanas</a> </li>
<li><a href="https://mandalaybay.mgmresorts.com/en/amenities/golf.html">Tee times</a></li>
<li>Tours, Excursions, and Attractions</li>
<li>Special events</li>
<li>Child Care Services</li>
</ul>

Resort Amenities
<ul>
<li>Photographer</li>
<li>Marriage proposals</li>
<li>Birthdays and reunions</li>
<li>Activity recommendations</li>
<li><a href="https://mgmresorts.cashstar.com/store/recipient?locale=en-us">Gift Cards</a> </li>
</ul>

Room Service Amenities
<ul>
<li>Flowers and Balloons</li>
<li>Room decorations</li>
<li>Welcome baskets</li>
<li>Special requests</li>
</ul>

Transportation
<ul>
<li>Car rentals</li>
<li>Limousine rentals</li>
<li>Town Car rentals</li>
</ul>

The Mandalay Bay Concierge team is honored to help you plan special moments that will turn into cherished memories.&nbsp;

If you have any questions or would like to order, please call the Concierge department directly at (702) 632-4760, option 3 or (877) 305-3136, option 3 between the hours of 8:00AM – 8:00PM PST.

From elaborate arrangements to simple potted rentals, our florists will help you find the perfect gift of greenery. 

Arrangements include:
<ul>
<li>Unique fresh collections</li>
<li>Custom centerpieces 
</li>
<li>Wedding floral 
</li>
<li>Decorative plants 
</li>
<li>In-Room floral arrangements</li>
</ul>
Please reach out to Concierge directly for more information.

Toll Free

Phone

Please try again later. We apologize for the inconvenience.

Please try again later or call Member Services for assistance at <a href="tel:866-761-7111">866-761-7111</a>. We apologize for the inconvenience.

Please try again later or call <a href="tel:{{phoneNumber}}">{{phoneNumber}}</a> for reservation assistance. We apologize for the inconvenience.

UtilityOverview

Toll Free: 877.305.3136
Phone: 702.632.4760
Email: <a href="mailto:concierge@mandalaybay.com">concierge@mandalaybay.com</a> 
*Messages will be responded to within 48 hours.

Contact

Book dining, entertainment and spa experiences, request housekeeping, and more. 

 Get help fast in the MGM Rewards app or text 844-230-9261.

Chat With Us 24/7

Hours of operation

Les Clefs d'Or members wear the crossed golden keys as a symbol of their prowess and dedication to their duties as your concierge.

Mandalay Bay Concierge includes 6 Les Clefs d'Or Members.

<a href="https://mandalaybay.mgmresorts.com/en/hotel/mandalay-bay-vip-arrival-experience.html">VIP Arrival Experience&nbsp;</a>
<a href="https://mgmresorts.zenoti.com/webstoreNew/services/856bbb20-594e-43f6-9c97-46bb070f3eaa">Spa &amp; Salon Reservations</a>
<a href="https://mandalaybay.mgmresorts.com/en/entertainment/shark-reef-aquarium.html">Shark Reef Information</a>
<a href="https://mandalaybay.mgmresorts.com/en/faq.html">Mandalay Bay FAQ</a>
<a href="https://www2.mgmresorts.com/folio/">Guest Receipts</a>
<a href="https://www.chargerback.com/reportLostItemCBEmbed.asp?CustomerID=4010">Lost &amp; Found</a>

Specialized Requests

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Concierge Services

Floral Arrangements

VenueDetails

The Concierge Desk is located in the lobby area adjacent to the guest elevators.

FROM LOBBY

Enter the doorways from the garage area and proceed on cobblestone walkway. Follow pathway as it veers to the right. Take left onto casino floor. Continue through the guest elevator area into the lobby. The Concierge Desk is located adjacent to the guest elevators. 