FAQ | Frequently Asked Questions | Mandalay Bay Information

Before You Arrive

Mandalay Bay gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. A charge per night, per dog, plus tax for the room or suite will be applied to your account. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier.

Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property.

For more information, click here to learn more.

Wheelchairs and scooters are available at all MGM Resorts hotels for a fee.

To guarantee a wheelchair or scooter, please contact our Bell Desk at 702.322.8199

Suite reservations require a valid credit card on file at registration for the remainder room balance and incidental charges. Deposits and payments may be made with credit card, cash, and debit cards but credit card must remain on record for duration of stay.

While anyone under the age of 21 is not permitted in the gaming area, there are other areas of the hotel available including Shark Reef and our 11-acre tropical beach.

Mandalay Bay does not offer childcare. There are several licensed and bonded services listed in the phone book.

  • To make a reservation for a Nanny, please call Concierge directly at 877.305.3136, option 3

  • During the summer season our 11 acre pool and beach area is a great place to take the kids.

    • The 11 acre tropical lagoon features a wave pool (4 ft height requirement) and sandy beach, and lazy river.
    • For more information, please visit the Mandalay Bay Beach's page.
  • Shark Reef Aquarium is a family favorite.

    • See sharks of all kinds, along with sawfish, giant rays, endangered green sea turtles, piranha, moon jellies and the rare Komodo Dragon.
    • For more information, please visit the Shark Reef Aquarium's page.

Mandalay Bay is located in the South End of the Las Vegas Strip about 2 miles from the Harry Reid International Airport.

For complete details on parking, please visit the Mandalay Bay parking information page.

High Speed Internet is available in all rooms. There is no charge associated with the internet access, as it is an inclusion with paid resort fees.

Shampoo, conditioner, toothpaste, lotion, soap, Q-tips, cotton balls and an iron and ironing board, make up mirror and hair dryer. Check the Rooms and Suites section of our website for a more complete list.

Please visit mandalaybay.com and click on Book A Room or call Mandalay Bay Room Reservations toll-free at 1-877-632-7800.

Suite reservations require a valid credit card on file at registration for the remainder room balance and incidental charges.

Deposits and payments may be made with credit card, cash, and debit cards but credit card must remain on record for duration of stay.

All times are in local time zones:

  • Check-in: 3:00 PM

  • Check-out: 11:00 AM

Please note that Early Check-In and Late Check-Out requests are based upon occupancy and availablity on the date of departure. Additional charge may apply.

If you arrive before 3:00 PM you are welcome to check with the front desk, as they start doing pre-registration around Noon. If they have rooms prepared they may be able to check you in early. If not, you are welcome to leave your luggage at the bell desk and enjoy the restaurants, pool, spa and gaming areas until your room is ready.

The MGM Rewards Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Rewards App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

On the day of check-out you can speak with the front desk regarding a late check-out. Rates and availability are based upon occupancy.

If a late check-out cannot be arranged, you are welcome to leave your luggage at the bell desk and enjoy the restaurants and gaming areas until your departure time.

The MGM Rewards Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Rewards App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

Yes, we offer AAA and Active Military Rates.

We offer travel agent rates based on our availability. However due to the constant rate changes, we are not able to quote rates through this service. Please contact our Room Reservations Department for the most up to date rates and availability at the toll free number below or direct to 702-632-7000.

Mandalay Bay does not offer shuttle service.

Shuttles are available at the airport and they drop off at all the major strip hotels.

Mandalay Bay is usually either the very first drop off or the very last drop off.

  • Shuttles generally cost $8 - $10 per person. Varieties of shuttle/limousine services are available at Harry Reid International Airport, and are located on the north and west sides of baggage claim, outside door exits 8-14.

  • For Limousine service, please contact Concierge at 877.305.3136.

  • The other option is a taxi, which costs around $25 for up to 5 people and will bring you directly to Mandalay Bay. Taxicabs are available outside on the east side of baggage claim, outside door exits 1-5. Airport personnel are available on the taxi curb to assist passengers.

We do not mail out tickets if you purchase from Mandalay Bay.

Tickets purchased through us are kept at will call and may be picked up at any time after purchase at the Mandalay Bay Box Office. Photo I.D. and credit card used for purchase must be presented at time of pick up.

You may order from Mandalay Bay either by phone, internet mandalaybay.com or in person.

Please note all temperatures given in Fahrenheit.

Winter: December, January and February average daily temperature is 45 degrees.

Spring: March, April, and May average daily temperature is 70 degrees.

Summer: June, July and August average daily temperature is 100 degrees.

Fall: September, October and November - average daily temperature 80 degrees.

Information about the daily resort fee and the amenities you receive in connection with the fee can be found within the Hotel Reservation Terms and Conditions agreed to during booking and at https://www.mgmresorts.com/en/terms-and-conditions.html. Amenities may vary by property.

During Your Stay

Shark Reef is not your typical aquarium. Featuring dangerous and unusual aquatic animals and fish from the world's tropical waters, Shark Reef takes visitors on a journey through an ancient temple that has been slowly reclaimed by the sea.

You may obtain a Casino Credit Application on our website at www.mandalaybay.com:

  • Click on casino
  • Scroll down to Marker Application

You are also able to call and request an application with our Casino Credit Department at 800-929-9413.

Either stop by our MGM Rewards Players Club booth located on the casino floor, fill out a short form and our staff will be happy to issue you a MGM Rewards Players Club card or join online at mgmrewards.com. You will then receive casino promotions based on your rated play.

When you make your next reservation, please make sure that we have your correct address so that you will receive any possible promotions from our hotel.

The cabana prices are based on the cabana type, season and location; therefore we do not quote rates for this service. Please contact our Cabana reservations department at 877.305.3136.

Mandalay Beach and Moorea offers 107 poolside units. Maximum occupancy is based on cabana type.

For more information, please visit the Mandalay Bay Pool's page.

We do not have a seating chart online. Our seating arrangements may vary for each event.

You can contact our Box Office at toll free 877-632-7400. They can assist you in seating arrangements and any other questions you might have.

Yes, we certainly do.

No. Pool and Beach access is for registered hotel guests only. Room key must be shown at entry. 

All guests accompanied or unaccompanied must be 48" to enter the wave pool.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places.  Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places.  And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada.  Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited.  If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your non-smoking accommodation, you will incur a minimum deep cleaning fee of $500 for standard rooms (resort kings and queens, bays, elites and executives) and $1,000 for all other accommodations/suites charged to your hotel account.

Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We do have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

Yes, we have ADA seating available in the Theatre.

Guests are required to leave a photo ID, preferably a Driver's License, at the Box Office. The ID is returned upon the guest returning the device.

Depending on availability, your coordinator can upgrade your room to a different room of your choice.

Please keep in mind that any upgraded room will have an upgrade fee. You are responsible for the upgrade fee, not Weddings by Mandalay Bay. Additional room nights and upgrade fees are paid to the Front Desk at the time of check-in and cannot be added to your wedding invoice.

After Your Stay

If you have lost an item at the hotel or in your room, please fill out the form here and someone will contact you to assist with locating your item.

The fastest way will be to request your folio online.

Misc

The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity.

If your request falls within these geographic and giving priorities, please click here for more information.

Please click here to view our job openings

You may also call our job hotline at 702.891.1602.

Many email service providers place restrictions on how they deliver email to you. Some of these restrictions could prevent you from receiving mail that you have requested or not allow you to view email messages with images properly.

To view our emails in their entirety in the future, you can simply add us to your address book or contact list. Instructions for some popular email providers are provided below.

Below are the instructions for adding us to your address book or contact list.

  • Microsoft Outlook

    • Double-click our name in the From address column of your Inbox. This will maximize the message.
    • Right-click on our email address on the upper left corner of the message. This will open up a menu box.
    • Click on Add to Outlook Contacts.
    • Our email address will appear in a text box.
    • Click OK.
  • AOL While viewing a message from us, fully maximize your window and locate the Address to Addressbook icon. This icon is located at the far right of your message window.

    • Click on this icon and our email address will be added to the "other" email field.
    • Click Save.
  • Hotmail/MSN While viewing a message from us,

    • Click Save Address (on the toolbar). Save Address is located at the far right of your toolbar. Follow the easy instructions provided.
  • Yahoo! While viewing a message from us,

    • Click the Add to Address Book icon.
    • Our email address will appear in a text box.
    • Click Add to Address Book again.
  • Earthlink While viewing a message from us,

    • Select Add Sender.
    • The "Add to Address Book" pop-up appears with our name and email address.
    • Click Yes.

You can order a cake through Concierge. Concierge can be reached 702-632-4760 or please click here for more information.

If you are having your reception with Catering or in a restaurant, Catering and or Group Dining will handle the cake.

Only if your wedding package includes a cake will Weddings by Mandalay Bay handle the cake order.

Mandalay's amenity line name is Luscious Citrus and Aloe. Delano it is Revitalizing Sea Breeze. Our products are 100% paraben free, 100% recyclable and, never tested on animals. Made exclusively for Mandalay Bay by M3 Green.

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